Services

ALWAYS AT YOUR SERVICE

We have always believed in the value of long lasting business relationships, founded on transparency and humanity. Faor’s clients are privileged speakers that must be supported when selecting a product and a source of inspiration to improve our product line.

Our services start with a consultation and include the management of urgent orders and production needs, after-sale support and free instant replacement of potentially defective goods.

FAOR MEETS THE NEEDS OF GOLD AND SILVER FACTORIES AS WELL AS CHAIN MAKERS WITH SUPPORT, EXPERIENCE AND COMMUNICATION.

Quality Control

OUR GUARANTEE OF EXCELLENCE

Research and innovation optimize the production process with higher and higher product quality.
To guarantee this quality, we have two types of control on our semi-finished findings: manual and automatic. The latter is supported by advanced technologies that verify the perfect functioning of each item, this way our semi-finished findings are flawless in every aspect.

Our guarantee of excellence - Faor Italian Finding

Logistics

SUPPORT AND AWARENESS OF INTERNATIONAL LOGISTICS

After selecting the items that a client ordered, the goods are then processed by a personnel having great knowledge of international and national logistics. The staff verifies the specific requirements, chooses the best courier and insurance, while always remaining available for additional support or consultation.
We only work with the most highly qualified companies specializing in air transportation of valuables. The package can be arranged for airport pick up or sent directly to the client’s address.

Support and awareness of international logistics - Faor Italian Finding

Guarantees and Certifications

CERTIFIED PRODUCTION PROCESSES AND MATERIALS

As well as the UNI EN ISO 9001:2002 certification, which proves that the productive process is entirely tracked and digitalized, Faor strove for additional certifications that qualify the products.
The UNI EN ISO 1811:2011 certification safeguards the final consumer proving that all silver, brass and bronze products are nickel free. On top of this, Faor took another certification that guarantees that these products are also cadmium free, as regulated by REACH 1907/2006.

S.A.G.O.R., a company created by the Chamber of Commerce of Arezzo specializing in precious metals analysis and tests, guarantees the purity declared and periodically checks the conformity of the materials with random samples taken directly from the final product. This way, our clients are sure an independent, third party company has certified that the stamps on the items perfectly match the material they are made of.

Certified production processes and materials - Faor Italian Finding

Customer Care

CLIENT SATISFACTION IS OUR MAIN FOCUS

Our customer care takes every single request into consideration and directs it to the appropriate branch. This step-by-step procedure guarantees celerity and efficiency while processing orders. A person is entirely dedicated to client relationship before and after sales, verifying all the procedures and collecting feedback on our services.

Client satisfaction is our main focus - Faor Italian Finding

Quantity Management

GUARANTEED MANAGEMENT OF LARGE ORDERS

Especially nowadays, our company is dedicated to meeting the market demand and potential changes in requested quantities. We can process large orders in a short time while not requiring a minimum quantity for specific orders. Faor is a proactive company that has always believed in this type of management.

Guaranteed management of large orders - Faor Italian Finding

Consultation

OUR EXPERIENCE AT YOUR SERVICE

Faor focuses on clients’ needs, expectations and wishes. Our experience is at their service to help their business. We assist our clients with a constructive consultation in which our representative is in charge of collecting requests and giving clear and simple answers.

Our experience at your service - Faor Italian Finding
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